Snug City Returns & Refund Policy

At Snug City, we want you to be delighted with every purchase. However, if you change your mind or receive a faulty item, we’ve made our return and refund process as simple and transparent as possible.

Changed Your Mind? No Problem.

If you no longer want an item, you’re welcome to return it within 30 days of receiving it. Please note: Return postage is your responsibility unless the item is damaged or faulty. We offer a convenient courier return service:

• £4 for small items
• £50 for large or bulky items These costs will be deducted from your refund if you choose to use our courier service.

If you prefer to arrange your own return, some items can be sent back via standard post. We recommend using tracked shipping for your peace of mind.

Return Instructions & Packaging Guidelines

To help us process your return smoothly:

• Contact us first to receive a Returns Number.
• Return the item in its original packaging, with all tags, labels, and accessories.
• Items must be unused and in resalable condition. If the product has been opened or used beyond what’s necessary to inspect it, a deduction may be applied to your refund.

Please post your return to: Returns – Snug City 45 Norfolk Street Nelson, Lancashire BB9 7SY United Kingdom

Faulty or Damaged Item?

• If your purchase is faulty or damaged:
• Contact our customer service team within 30 days.
• We’ll arrange a full refund or a replacement at no extra cost to you.
• After 30 days, we’ll help arrange a repair, replacement, or partial refund, depending on the issue and manufacturer’s warranty.

Quick Refunds, Guaranteed

• All eligible refunds are processed within 3–7 business days of receiving the return.
• Refunds are issued back to your original payment method.

Summary of Our UK Return Policy

• 30-day return window
• Courier returns available (£4 small / £50 large)
• Full refunds for faulty or damaged goods
• Tracked returns recommended
• Fast processing for your peace of mind

Still have questions?

Reach out to our friendly team at [contact@snugcity.com] — we’re always here to help.